Cancellation & Refund Policy
How cancellations, transfers and refunds are managed for course bookings
Managed for Clinical Training Excellence
Last updated: 30th January 2026
This policy explains how cancellations, transfers and refunds are handled for training courses delivered by the Academy of Regenerative Medicine.
This policy should be read alongside our full Terms & Conditions.
1. How to Cancel a Booking
To cancel or request a transfer, please send a formal email to:
info@thearm.co.uk
Official Support Channel
Your email must include:
- Full Name
- Course Title and Date
- Reason for Cancellation
- Booking Reference
Cancellations are effective from the date written notice is received during office hours (Monday–Friday, 09:00–17:00 UK time).
2. Notice Periods and Refunds
More than 28 days before the course
A refund may be issued, subject to a standard administration fee covering processing and allocation costs.
Between 28 and 14 days before
No refund is normally available. A course transfer may be offered solely at the discretion of the Academy management.
Within 14 days or non-attendance
Strictly no refund and no transfer. The booking is considered final and resources have been fully committed.
Exact terms and any applicable fees are confirmed at the point of booking depending on the specific programme.
3. Transfers to Another Course Date
Additional or late requests are not guaranteed and will be handled on a case-by-case basis.
4. Substitutions
Peer Substitution Policy
In some cases, you may nominate another eligible healthcare professional to attend in your place.
We reserve the right to refuse substitutions if eligibility or governance requirements are not met.
5. If the Academy Cancels a Course
In the unlikely event that we must cancel a course, delegates will be offered:
Option A
Immediate transfer to a future scheduled date.
Option B
A full refund of the course booking fee.
Please Note: The Academy is not responsible for any non-refundable travel or accommodation costs incurred by delegates.
6. Force Majeure
The Academy is not liable for disruptions or failures caused by events beyond our reasonable control, including but not limited to:
Under such circumstances, bookings may be deferred to a later date or refunded at our absolute discretion.
7. Important Notes
No refunds once training has already been attended or partly attended
Delegates must confirm eligibility and professional indemnity before booking
Course booking implies full acceptance of this policy and our general Terms & Conditions
Questions?
Email us
info@thearm.co.uk
Academy Office
The Academy of Regenerative Medicine
13 Lichfield Road
Stafford
ST17 4JX
United Kingdom